Product Support
Support Center
Manage Online Support
Product Setup
How To: Articles
Additional How To Articles
My Account
Customizing the Work Screen Layout
Importing Parts Inventory Files into Manage Online
Changing a Vehicle License Plate
Enabling and Using myCARFAX
Adding Detailed Customer and Vehicle Information
Adding Repair Orders to the Schedule
Adding Inspections to the State Inspection Schedule
Retrieving an Estimate, Repair Order or Invoice
Transferring a Vehicle to a Different Customer

My Account

My Account allows you to manage the passwords and password recovery email addresses for all users on the account.
  • To make changes to a user's settings you must first unlock the user by entering the user's existing password and clicking Unlock.

Password Reset

  1. Click Change Password
  2. Enter a New Password >> retype your new password in the Confirm New Password box >> click Change Password.
  • An email notification will be sent to both the password recovery email on file for the user and to the owner's registered email (main account email). 

 

Password Recovery Email 

IMPORTANT: If the Password Recovery Email field is left blank for any Username:

  • That user can only recover their password from the Forgot Password? screen by entering their Username.
  • The email for password recovery will be sent to the owner's registered email address on file.
  1. Enter an email address in the Password Recovery Email box >> click Save.
    • A confirmation email will be sent to the email address that was entered.
  2. Click OK on the confirmation popup.
  3. Within 8 hours:
    1. Open the email box that the confirmation email was sent to.
    2. Click the link in the body of the email.
      • A confirmation message will appear in your browser.
      • An email notification will also be sent to both the password recovery email on file for the user and to the owner's registered email (main account email). 

Note: After 8 hours, the link in the email will expire and you will need to reenter the recovery email address on the My Account screen receive a new confirmation message.