CALL US WITH YOUR TOUGHEST PROBLEMS!
Expert advice for faster fixes

As a Tech-Assist subscriber, benefits pay off in a big way:

  • Reduce diagnostic time
  • Take on more difficult repairs
  • Enhance technicians’ diagnostic ability

Since its debut in 2014, Tech-Assist has solved more than 115,000 cases, earning rave reviews for its dedicated team of ASE-Certified Master Technicians, quick response time, and unwavering commitment to resolving tough repair challenges – however many calls it takes.

LIVE STREAM

Subscribers can use their smartphone and the free Rescue Lens app to connect in real time with an ALLDATA Master Tech. They can see the problem using interactive livestreaming video as the Tech-Assist consultant “draws” on the screen to help pinpoint the diagnostic issue or repair solution.

SUPPORT FROM ASE MASTER TECHS

The Tech-Assist team is made up of seasoned diagnostic veterans, each with an average of 25+ years repair experience as shop owners, instructors, service writers, and techs. Every consultant has worked with multiple vehicle manufacturers and is an expert at customizing diagnostic plans that quickly get to the root of a problem.

OPEN WHEN YOU ARE

ALLDATA has expanded the Tech-Assist team at our Elk Grove headquarters and added new hotline call centers in Georgia and Texas. We also expanded hours of operation, so shops from coast to coast can call Monday through Friday during normal business hours, with services available in English, Spanish, and French.

Tech-Assist

HOW IT WORKS

 

  1. Call the Tech-Assist hotline – you’ll get unlimited calls per vehicle case (typically three)
  2. Verify the repair – let the Tech-Assist team know that your issue was resolved
  3. Unlock additional cases – When you notify Tech-Assist that your vehicle case is “Verified,” a new case is added back to your monthly allotment
SEE ALLDATA TECH-ASSIST IN ACTION
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LIVE VIDEO STREAMING
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Hear what the Car Dr. Says about ALLDATA Tech-Assist
Tech-Assist Bios

Meet our Master Techs

Check out their biographies and learn about their credentials, experience, and hobbies.

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PRODUCT SUPPORT

What’s New, How-To Docs & More

 

Visit the Support Page for ALLDATA Tech-Assist

 

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NEED MORE INFORMATION?

Not sure which products are best for your shop? Just complete the form to request more information, schedule a demo, or talk with a representative. We’ll make sure you get you the resources you need to make an informed decision.

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call info

CALL (800) 697‑2533

TO SPEAK WITH A REPRESENTATIVE

DIY Warning

For single vehicle license information visit ALLDATA DIY.