Error: "An Application Error Has Occurred” (Version 4.8 and below)
Symptom(s)
The following error pops up in ALLDATA® ManageSM 4.8 or below:
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"An Application Error has Occurred"
Possible Cause(s)
Depending on the error Code, Source and Description, there are numerous possible causes.
Suggested Solution(s)
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If the Application Error window is open, click OK to close it.
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Close the ALLDATA Manage program.
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If ALLDATA Manage will not close:
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Open the Task Manager by pressing the CTRL + SHIFT + ESC keys down AT THE SAME TIME (located on the left side of your keyboard).
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On the Processes tab:.
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Click Image Name (the header of the first column) to alphabetize the list of processes.
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Click ServiceCenter.exe so it's highlighted in blue.
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Click End Process.
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Click Yes on the pop-up.
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ALLDATA Manage will now close.
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Re-open ALLDATA Manage.
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Click Help >> View Error Log.
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On the Error Log page:
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The date and time of the current error message will show on either the very beginning of the list (version 4.8) or the very end of the list (version 4.7).
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Tip: Use the scroll bar on the right side to move to the bottom of the list quickly.
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Write down the Code, Source and Description.
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Note: Like in the example, one of these might be blank.
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Click OK to close the Error Log.
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Share the Application Error's Code, Source and Description so the agent can give you the correct solution.