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FAQs
FAQs
Can I Subscribe to Only ALLDATA Tech-Assist?
Will My Subscription Commitment Change When I Add ALLDATA Tech-Assist?
How Often Can I Call ALLDATA Tech-Assist About the Same Case?
Is There a Limit to How Many Times I Can Call Per Case?
How Do I Verify Repairs to Earn Additional Cases?
Do Unused Cases Roll Over to the Next Month?
What Kind of Questions Can I Ask Through ALLDATA Tech-Assist?
Who Am I Talking with When I Call ALLDATA Tech-Assist?
What Information Will You Need When I Call?
What Are the ALLDATA Tech-Assist Hours of Operation?
HOW DOES THE ALLDATA TECH-ASSIST SUBSCRIPTION CASE ALLOWANCE WORK?
Call/Case Allowance
How Often Can I Call ALLDATA Tech-Assist About the Same Case?
Is There a Limit to How Many Times I Can Call Per Case?
Do Unused Cases Roll Over to the Next Month?
WHAT IF I WANT TO OPEN ANOTHER CASE, BUT I HAVE ALREADY USED MY AVAILABLE CASES; WHAT ARE MY OPTIONS AT THAT POINT?
WHAT HAPPENS WHEN MY CUSTOMER CHOOSES NOT TO PROCEED WITH A REPAIR? DO I GET ANOTHER CASE ADDED BACK TO MY ALLOWANCE THAT MONTH
HOW DOES THE ALLDATA TECH-ASSIST SUBSCRIPTION CASE ALLOWANCE WORK?

HOW DOES THE ALLDATA TECH-ASSIST SUBSCRIPTION CASE ALLOWANCE WORK?

  • On the 1st of each month, your shop receives a new allowance of either 3 or 6 new cases (depending on which Tech-Assist subscription option you have).
  • Each time your shop provides details for what repaired a case, one “Bonus” case is added back to your monthly allowance for the month that specific case was opened.  
    • Example: If a case was opened in April, and you provided the repair verification in May, your bonus case is counted for April’s allowance, not for May.
  • Potentially, your shop can receive more cases per month than your allowance, providing you continue to verify what worked.