WHAT HAPPENS WHEN MY CUSTOMER CHOOSES NOT TO PROCEED WITH A REPAIR? DO I GET ANOTHER CASE ADDED BACK TO MY ALLOWANCE THAT MONTH

Product Support

Call/Case Allowance

How Often Can I Call ALLDATA Tech-Assist About the Same Case?

Is There a Limit to How Many Times I Can Call Per Case?

Do Unused Cases Roll Over to the Next Month?

WHAT IF I WANT TO OPEN ANOTHER CASE, BUT I HAVE ALREADY USED MY AVAILABLE CASES; WHAT ARE MY OPTIONS AT THAT POINT?

WHAT HAPPENS WHEN MY CUSTOMER CHOOSES NOT TO PROCEED WITH A REPAIR? DO I GET ANOTHER CASE ADDED BACK TO MY ALLOWANCE THAT MONTH

HOW DOES THE ALLDATA TECH-ASSIST SUBSCRIPTION CASE ALLOWANCE WORK?

WHAT HAPPENS WHEN MY CUSTOMER CHOOSES NOT TO PROCEED WITH A REPAIR? DO I GET ANOTHER CASE ADDED BACK TO MY ALLOWANCE THAT MONTH

Unfortunately, no. The only way that you are able to get a “Bonus” case added back to your allowance in a month is to provide a “Verified Repair” for any open case you have with our team. Your ALLDATA Tech-Assist agent may tell you that case is archived or closed, but that is only so we don’t continue to follow up. It still will not credit you another case.