WHAT IF I WANT TO OPEN ANOTHER CASE, BUT I HAVE ALREADY USED MY AVAILABLE CASES; WHAT ARE MY OPTIONS AT THAT POINT? | ALLDATA

Product Support

Tech-Assist Support

Call/Case Allowance

How Often Can I Call ALLDATA Tech-Assist About the Same Case?

Is There a Limit to How Many Times I Can Call Per Case?

Do Unused Cases Roll Over to the Next Month?

WHAT IF I WANT TO OPEN ANOTHER CASE, BUT I HAVE ALREADY USED MY AVAILABLE CASES; WHAT ARE MY OPTIONS AT THAT POINT?

WHAT HAPPENS WHEN MY CUSTOMER CHOOSES NOT TO PROCEED WITH A REPAIR? DO I GET ANOTHER CASE ADDED BACK TO MY ALLOWANCE THAT MONTH

HOW DOES THE ALLDATA TECH-ASSIST SUBSCRIPTION CASE ALLOWANCE WORK?

WHAT IF I WANT TO OPEN ANOTHER CASE, BUT I HAVE ALREADY USED MY AVAILABLE CASES; WHAT ARE MY OPTIONS AT THAT POINT?

In this circumstance, you would have the option to:

Provide a verified repair for one of the existing open cases from that month.
Open an additional case by paying $44 for a “Pay-Per-Use” case.
Post a question in the ALLDATA Community forum.