ALLDATA Repair/Collision

An Access Point for the app is temporarily assigned to a user when they open it from within ALLDATA Portal.
Access Points become automatically unassigned after 30 minutes of inactivity, to allow other users access to the app.
The number of Access Points for each product designates the total number of users that can access a product at the same time.
You can view and manage Access Points for each product from the Admin screen. Administrative users Only

The ALLDATA Library Team will research your request and quickly email, fax, or call with the OEM information.
The Library Request service is included with your Repair or Collision subscription.

In ALLDATA Repair or Collision, select the vehicle that you would like more information for.
- If your desired vehicle is not in the database, open the Library Request form and type in the required vehicle information.
  - Our library team has access to information for many medium/heavy-duty trucks, pre-1982 vehicles and for newer model-year vehicles not yet included in the database.
Click the Library Request link at the top of the page.
Fill out and submit the request form with as much detailed information as possible.
The information you requested will be sent to you typically in 30 minutes or less during business hours.

Phone: 1-800-859-3282, option 1
Note: If we are experiencing high call volumes, please submit the Library Request form for faster service.

Log in at my.alldata.com
Click your name in the top menu
Click Change Password
Enter your Old Password
Enter a New Password >> Confirm New Password
- Note: The password requirements listed on the screen will turn green as you are typing your New Password to let you know what requirements you may be missing

From my.alldata.com Login screen, click Find my account
Enter your email, phone number or username
Select a contact method to receive a temporary password >> click Continue
Locate the password reset message that was sent to you and open the link
- If you do not receive the message containing your temporary password, please contact ALLDATA Customer Support at 800-859-3282, option 2
Your username will display on the screen and you will immediately be asked to change the password

Log in at my.alldata.com
Click your name in the top menu
Click User Management
Select a user from the list
Verify the user's email address is correct
Click Reset Password
The user will be sent an email containing a link to change their password
- If they do not receive an email, please contact ALLDATA Customer Support at 800-859-3282, option 2
When the link is opened, their username will display and they will immediately be asked to change their password

The VIN (Vehicle Identification Number) is a serial number used to identify an individual vehicle. The VIN for each vehicle is unique.

This standard applies to vehicles built in or after 1981.
- Before 1981, the VIN format was not standardized and varied by manufacturer.
Note: VINs do not include the letters I (i), O (o), Q (q), U (u) or Z (z), or the number 0, so that they will not be confused with similar looking numbers/letters.

Getting Started