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ALLDATA Tech-Assist

Everything you need to know about using Tech-Assist

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ALLDATA Commnunity

Getting Started

About ALLDATA Tech-Assist

Learn more about Tech-Assist.

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Getting Started

New to Tech-Assist? Start here!

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Access Tech-Assist

Find out how to reach Tech-Assist.

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Meet Our Master Techs

Check out their biographies and learn about their credentials, experience, and hobbies.

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Video: What to Expect

View what to expect with with Tech-Assist. 

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How to Use

Interactive Video Diagnostics

Learn how to connect to a Tech-Assist Consultant using Rescue Lens

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Technical Articles

Expert techniques to assist in diagnosing difficult vehicle issues.

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FAQs

Answers to frequently asked questions

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Frequently Asked Questions

Not at this time.

ALLDATA Tech-Assist is only available to current subscribers of ALLDATA Repair and Collision 

 

Yes. In most cases, adding ALLDATA® Tech-AssistSM will begin a new 12-month contract with ALLDATA. 

See our business hours. 

If you call after business hours, please leave a message. Your call will be returned as soon as possible.

  • Shop phone number that is listed on your ALLDATA account
  • Vehicle year, make, model and engine type
  • Results of any testing that you've done, including DTCs

You can ask all types of DTC and/or symptom related questions for vehicles published in ALLDATA

  • These include assistance with OEM-based diagnostic procedures, electrical system and component testing, drivability concerns, and mechanical repairs.

For assistance finding OEM information in your ALLDATA program, use the Library Request link in ALLDATA® RepairSM or ALLDATA® CollisionSM .

  • We will provide assistance on any vehicle that is published in your ALLDATA Repair product. Unfortunately, we are unable to provide any assistance on vehicles that are not published in our product.  This also includes any procedure that is not published by a manufacturer in ALLDATA.
  • We are unable to provide assistance with any vehicles that are not completely OEM from the factory.  This includes any performance modifications and changes from the original configuration from the factory. For example, engine or transmission swaps to a different year or size from what was originally in the vehicle, chips/tuner modifications, emission equipment removal/modification, etc. are not supported.

Our Automotive Diagnostic Team is a group of highly-skilled ASE Master and L1 Certified Technicians.

  • The team members have an average of 30 years of in-shop experience.
  • Most of our consultants have also been certified automotive instructors.   

  • On the 1st of each month, your shop receives a new allowance of either 3 or 6 new cases (depending on which Tech-Assist subscription option you have).
  • Each time your shop provides details for what repaired a case, one “Bonus” case is added back to your monthly allowance for the month that specific case was opened.  
    • Example: If a case was opened in April, and you provided the repair verification in May, your bonus case is counted for April’s allowance, not for May.
  • Potentially, your shop can receive more cases per month than your allowance, providing you continue to verify what worked.

There is no limit to the number of times that you can call about the same case - keep calling until the issue is resolved! (up to 45 days, then a new case will need to be opened to continue diagnosis)

“No limit! You can call as often as necessary to resolve each case up to 45 days. At the 45-day mark, we may ask you to open a new case.

No. Unused cases do not roll over for use in the following month.

In this circumstance, you would have the option to:

  • Provide a verified repair for one of the existing open cases from that month.
  • Open an additional case by paying $44 for a “Pay-Per-Use” case.
  • Post a question in the ALLDATA Community forum.

Unfortunately, no.  The only way that you are able to get a “Bonus” case added back to your allowance in a month is to provide a “Verified Repair” for any open case you have with our team.  Your ALLDATA Tech-Assist agent may tell you that case is archived or closed, but that is only so we don’t continue to follow up. It still will not credit you another case.

A Verified Repair acknowledges that you have verified the exact repair for the vehicle that repairs the problem that you indicated to us when opening the case.

  • Detailed repair information is required for all Verified Repairs.  Repair information without details is NOT a Verified Repair. We need specific details on the testing and the exact part replaced or item repaired that resolved your complaint.

To verify repairs, call the ALLDATA® Tech-AssistSM Diagnostic Team at 855-461-5957.

After you provide the repair details, that case will be “Verified” and a bonus case will be added to your monthly allowance for the month that case was opened.

Example: You provide a repair to ALLDATA TECH-ASSIST that you think might fix the vehicle but have not completed the repair nor confirmed the vehicle is repaired properly.

If we determine that the repair information you provided for a specific case does not have enough details to warrant a “Verified Repair” status, we will not be able to list the case as verified and you will not be allowed a new case for that month