How Often Can I Call ALLDATA Tech-Assist About the Same Case? | ALLDATA

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FAQs

Can I Subscribe to Only ALLDATA Tech-Assist?

Will My Subscription Commitment Change When I Add ALLDATA Tech-Assist?

How Often Can I Call ALLDATA Tech-Assist About the Same Case?

Is There a Limit to How Many Times I Can Call Per Case?

How Do I Verify Repairs to Earn Additional Cases?

Do Unused Cases Roll Over to the Next Month?

What Kind of Questions Can I Ask Through ALLDATA Tech-Assist?

Who Am I Talking with When I Call ALLDATA Tech-Assist?

What Information Will You Need When I Call?

What Are the ALLDATA Tech-Assist Hours of Operation?

HOW DOES THE ALLDATA TECH-ASSIST SUBSCRIPTION CASE ALLOWANCE WORK?

Call/Case Allowance

How Often Can I Call ALLDATA Tech-Assist About the Same Case?

Is There a Limit to How Many Times I Can Call Per Case?

Do Unused Cases Roll Over to the Next Month?

WHAT IF I WANT TO OPEN ANOTHER CASE, BUT I HAVE ALREADY USED MY AVAILABLE CASES; WHAT ARE MY OPTIONS AT THAT POINT?

WHAT HAPPENS WHEN MY CUSTOMER CHOOSES NOT TO PROCEED WITH A REPAIR? DO I GET ANOTHER CASE ADDED BACK TO MY ALLOWANCE THAT MONTH

HOW DOES THE ALLDATA TECH-ASSIST SUBSCRIPTION CASE ALLOWANCE WORK?

How Often Can I Call ALLDATA Tech-Assist About the Same Case?

There is no limit to the number of times that you can call about the same case - keep calling until the issue is resolved! (up to 45 days, then a new case will need to be opened to continue diagnosis)