Product Support Support Center Tech-Assist Support FAQs Subscription Information Can I Subscribe to Only ALLDATA Tech-Assist? Will My Subscription Commitment Change When I Add ALLDATA Tech-Assist? Calling Tech-Assist What Are the ALLDATA Tech-Assist Hours of Operation? What Information Will You Need When I Call? What Kind of Questions Can I Ask Through ALLDATA Tech-Assist? WHAT KIND OF VEHICLES AND QUESTIONS CAN WE NOT ASSIST WITH? Who Am I Talking with When I Call ALLDATA Tech-Assist? Call/Case Allowance How Often Can I Call ALLDATA Tech-Assist About the Same Case? Is There a Limit to How Many Times I Can Call Per Case? Do Unused Cases Roll Over to the Next Month? WHAT IF I WANT TO OPEN ANOTHER CASE, BUT I HAVE ALREADY USED MY AVAILABLE CASES; WHAT ARE MY OPTIONS AT THAT POINT? WHAT HAPPENS WHEN MY CUSTOMER CHOOSES NOT TO PROCEED WITH A REPAIR? DO I GET ANOTHER CASE ADDED BACK TO MY ALLOWANCE THAT MONTH HOW DOES THE ALLDATA TECH-ASSIST SUBSCRIPTION CASE ALLOWANCE WORK? Verifying Repairs How Do I Verify Repairs to Earn Additional Cases? WHAT IS A “VERIFIED REPAIR”? WHAT HAPPENS IF I PROVIDE A REPAIR THAT IS NOT VERIFIABLE?
