Remote Support
- This entry portal for remote support assistance requires escort from an ALLDATA phone agent to ensure the highest quality service to all subscribers.
- Please do NOT enter into a remote support session unless escorted by an ALLDATA phone agent. Thank you!
Follow the installation instructions for the Internet browser that you are using.
Internet Explorer
- Enter the six-digit code that you get from the ALLDATA technician then click Connect to technician.
- Click Run on the bottom of the page
- Click Yes.
- Click Accept to agree to the Terms & Conditions.
- Click OK.
- If prompted, enter your password >> click OK.
Mozilla Firefox
- Enter the six-digit code that you get from the ALLDATA technician then click Connect to technician.
- Click Save File.
- Click the download icon >> Support-LogMeInRescue.exe.
- Click Run.
- Click Accept to agree to the Terms & Conditions.
- Click OK.
- If prompted, enter your password >> click OK.
Google Chrome
- Enter the six-digit code that you get from the ALLDATA technician then click Connect to technician.
- Click Support-LogMeInRescue.exe at the bottom of the window.
- Click Run.
- Click Accept to agree to the Terms & Conditions.
- Click OK.
- If prompted, enter your password >> click OK.