I Can't Log In/ I Forgot My Password


Symptom(s)


After entering the Login ID and Password and clicking Submit, the fields go blank and Login page stays on the screen.

 


Possible Cause(s)


  • The wrong password is being used. 
  • The account is locked. The wrong Login and Password combination has been used too many times.

 


Suggested Solution(s)


Wrong Password:

  • Use the Reset Password link to change your password.

Locked Account:

  • Call the ALLDATA Training Department at 800-684-6840 to release the lock on the account.