ALLDATA Tech-Assist now includes Rescue Lens by LogMeIn.

Rescue Lens connects you to our Tech-Assist Consultants in a whole new way.

This new technology allows you to:

• Stream high quality video directly from your phone or tablet to our consultants' computers
• View digital whiteboard annotations from Tech-Assist Consultants
• Communicate through speakerphone and text

To connect with a Tech-Assist Consultant using Rescue Lens:

1. Download the FREE Rescue Lens app from the iOS App Store or the Google Play Store.
   
2. Open the Rescue Lens app.
   

3. Enter the six-digit PIN number provided by a Tech-Assist consultant.

   • Note: Although the camera image is already displayed on your mobile device, it is not streamed to the Tech-Assist consultant’s console at this point.

   

4. Accept the End-User License Agreement.