Interactive Video Diagnostics
ALLDATA Tech-Assist now includes Rescue Lens by LogMeIn.
Rescue Lens connects you to our Tech-Assist Consultants in a whole new way.
This new technology allows you to:
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Stream high quality video directly from your phone or tablet to our consultants' computers
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View digital whiteboard annotations from Tech-Assist Consultants
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Communicate through speakerphone and text
To connect with a Tech-Assist Consultant using Rescue Lens:
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Download the FREE Rescue Lens app from the iOS App Store or the Google Play Store.
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Open the Rescue Lens app.
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Tap OK to acknowledge that Rescue Lens will be streaming live video.
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Note: You may need to allow Rescue Lens to allow access in your phone's settings.
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Enter the six-digit PIN number provided by a Tech-Assist consultant.
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Note: Although the camera image is already displayed on your mobile device, it is not streamed to the Tech-Assist consultant’s console at this point.
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Accept the End-User License Agreement.