Error: "Your session has timed out"
Symptom(s)
When trying to access ALLDATA Community, a message pops up saying “Your session has timed out.”
Possible Cause(s)
-
The Community link was clicked within one hour of creating a new user account in ALLDATA Repair/Collision.
-
You were automatically logged out of ALLDATA Community due to inactivity.
-
You must be logged in to ALLDATA Repair / Collision in order to be able to access ALLDATA Community. The system requires re-validation every 14 days, so if you have not accessed ALLDATA Community in 15+ days you will be required to log in to your repair or collision program again first.
-
Suggested Solution(s)
-
New Users
-
It can take up to one hour to gain access to ALLDATA Community after creating a username in ALLDATA Repair / Collision.
-
Wait 30 - 60 minutes, log in to ALLDATA Repair / Collision, and click Community.
-
-
Existing Users
-
Log in to your ALLDATA product and click Community to start a new session.
-
Click HERE for more details about how to access ALLDATA Community.
-