Remember when every go-fast part listed in a performance catalog was guaranteed to give you at least 10% – 15% more power? I used to think that if I could install just a few of those high-performance parts on my motor, I could boost my horsepower by 40% or more! So I did … but it didn’t work. I later discovered the reason why — only a matched combination of the right carburetor, headers, intake manifold and cam, would give me the increase in horsepower and torque I was expecting.

Worried about your shop while you’re at SEMA or anywhere else outside of your shop? If you had ALLDATA Manage^® Online, you could keep tabs on what’s happening right from your laptop, no matter where you are. You thought you knew what a good shop management system was? Forget it! ALLDATA Manage Online puts you in control 24/7. ALLDATA Manage Online is browser based and can be accessed from anywhere, at any time to streamline workflow and increase shop productivity. ALLDATA Manage Online is designed with features to help you better manage the overall customer experience and enhance customer retention.

Why should you care about statistics and business trends? Because you don’t want surprises! When trends indicate the economy may be slowing, you want to take steps to ensure your customers will keep coming back. Or, trends may alert you that it’s time to think about hiring another technician or to upgrade shop equipment. Well-informed shop owners who fully understand the industry are better equipped to handle economic swings, stay connected with customers and prepare for change.

Keeping your technicians up-to-date with the latest technology is obviously a good investment. Well-trained techs mean fewer come-backs, faster repairs and happier customers and this means more cash in the register.  But what about your front counter? A lack of training here can create a silent erosion of your customer base and revenue you may not be aware of.