Product Support
Troubleshooting
Common Issues
Freezing / Crashing When Using Back Button
Can't View Parts and Labor or Can't Create a New Estimate
Letters in Estimate are Cut-off or Unrecognizable

Freezing / Crashing When Using Back Button

Symptom(s)

ALLDATA Repair (DVD) freezes or crashes when using the Back button. 

 

Possible Cause(s)

Due to the integration between ALLDATA Repair (DVD) and Internet Explorer, updates to Internet Explorer have caused some functions to no longer work as designed. 

 

Suggested Solution(s)

When switching between vehicle information and estimate screens:

  • Click the Estimate and ALLDATA Online buttons on the Menu Bar instead.