Drive Rite Automotive owner Hari Dhiwali is a man with a plan. And that plan involves utilizing technology and prioritizing the customer to deliver outstanding repair experiences.
Drive Rite is located in Northern California and offers service on all vehicles, from small automobiles to trucks and motor homes. Two Quick Lube bays deliver fast oil changes, along with ten drive-through bays for smog checks, brakes, transmissions, engine rebuilds, air conditioner service, diesels and more.
Technology
Drive Rite focuses on technology to speed the diagnosis and repair process—and ensure accurate repairs. Each technician has a mobile “command center” with a computer and printer. That means they can access online repair information, like ALLDATA Repair, to create the best repair plan for each vehicle. The shop uses multiple scan tools to ensure they can access all codes from all vehicles. There is even a dedicated technology room which acts like a veritable tool warehouse.
Customer Profile
Drive Rite Automotive
Location: Windsor, California
Owner: Hari Dhwali
Number of Bays: 10
Staff: 11 total, with 8 technicians and 3 service advisors
Website: www.driveriteauto.com
Education
All of Drive Rite’s technicians are ASE Certified and a few are Master Technicians. Dhiwali is an instructor in the local community college’s Automotive Technology department and trains some of his technicians from the very beginning of their career. Training and ongoing education are paramount to Dhiwali and his staff.
Drive Rite takes customer service very seriously. The shop strives to provide professional, on-time service with open communication and transparent pricing. Two counters speed the check-in and check-out processes.
Customers can enjoy the comfortable waiting room while their vehicle is being serviced, with ample seating and natural light. Dhiwali says, “I enjoy providing old-fashioned service to the community and think of our customers as friends.”
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