Negotiating between customers and insurance companies can be a time-consuming and frustrating process.

In this article, Travis Bean, associate editor for FenderBender and Ratchet+Wrench, addresses the importance of understanding – and educating consumers on – various parts categories, to help the process go smoother and with complete transparency as to the parts that are going on to customers’ vehicles.

 ALLDATA’s own collision expert Dean Ricciardulli, manager of global OEM relations and business development, notes that, “The complexity of parts and categories of parts is reaching new levels and it takes time and effort to understand it all.”