Can I Change the Sender Phone Number When Sending Text Messages to Customers?
Unfortunately, no.
- Due to the method Manage Online uses to send text message notifications, the sender phone number cannot be changed.
- If customers reply to your text message, the message will not go through to you, nor will they receive an error message.
Suggestion: Include your phone number, or preferred method of contact, in your outgoing text messages.
- Example: To reach us, call us at xxx-xxx-xxxx or text us at xxx-xxx-xxxx. Do not respond to this text number as it is unmonitored.