Interactive Video Diagnostics
ALLDATA Tech-Assist now includes Rescue Lens by LogMeIn.
Rescue Lens connects you to our Tech-Assist Consultants in a whole new way.
This new technology allows you to:
- Stream high quality video directly from your phone or tablet to our consultants' computers
- View digital whiteboard annotations from Tech-Assist Consultants
- Communicate through speakerphone and text
To connect with a Tech-Assist Consultant using Rescue Lens:
- Download the FREE Rescue Lens app from the iOS App Store or the Google Play Store.
- Open the Rescue Lens app.
Enter the six-digit PIN number provided by a Tech-Assist consultant.
- Note: Although the camera image is already displayed on your mobile device, it is not streamed to the Tech-Assist consultant’s console at this point.
- Accept the End-User License Agreement.