Bluetooth Connection Issues with Windows / Surface Devices
Symptom(s)
Vehicle Connection Interface (VCI) not displayed or disappears from the Windows mobile app Devices list and/or Windows 10 Settings Bluetooth Paired or Discoverable Devices list.
Possible Cause(s)
VCI loses power or is disconnected while a Diagnostics session is active “and/or” Windows 10 device loses power or shuts down while a Diagnostics session is active.
Suggested Solution(s)
TIP: It is preferred to disconnect from car/device within the app prior to unplugging the device from the car's OBD port.
If the issue occurs, perform the following steps:
- Ensure the VCI is powered down
- Open the Windows Bluetooth settings then remove the VCI from the list (if present).
- Plug in the VCI and allow it to fully power up
- When VCI is ready, wait for the VCI to be discovered (allow 20-30 seconds).
- When the VCI appears (ALLDATA-OBD), pair to the VCI.